Last updated Nov 25th, 2011

Service levels and response times designed to meet business needs.

Your IT systems must be available to meet the demands of your business, whether for mission-critical applications or budgetary considerations. ASAP Computer Services offers a full range of support levels designed to help meet your needs during both the ASAP Computer Services warranty and post-warranty periods. Available levels of support are product dependent. If you have questions, speak to your ASAP Computer Services sales representative or to your ASAP Computer Services technician.

These levels and service options are designed to help you manage IT costs within the requirements of your business. The service levels described here are those most frequently available.

Remote Computer Tech Support
Telephone or electronic support is usually the first choice for high availability and low cost. Very often our trained specialists with product-specific skills, solve your problems, however when that is not an option, another support option will help meet your availability objectives

Onsite Computer or Network Support
Onsite support options will help meet your availability objectives and are available in several levels.
24x7 same day – Around-the-clock service includes holidays. When onsite service is required, a service technician is scheduled to arrive at your site within 24 hours of receiving the call, but typically arrives within two to four hours after remote problem determination is completed.

And for those critical applications, you may want to request specific response objectives of either 2 or 4 hours, after the remote problem determination is completed. These special objectives are available, depending on product and geographic location.

9x5x4 hour Service is provided Monday - Friday, 8:00 a.m. - 5:00 p.m.local time, excluding holidays. A service technician is scheduled to arrive at your site within 4 hours after remote problem determination is completed. If it is determined, after 1:00 p.m., that onsite service is needed, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.

9x5 next business day - A service technician is scheduled to arrive at your site on the business day after we receive your call. The business day is Monday through Friday, 8:00 a.m. - 5:00 p.m. local time, excluding holidays.