Screenshots are the most helpful part of a support ticket for the support team at ASAP. To take a screenshot, hit the PrtScn key (Print Screen) on your keyboard, then open Paint or Word and right click the blank document and choose paste. Then save the file. Write down or remember what you named it and where you saved it. Then attach it to your support ticket!
As the saying goes a picture is worth a thousands words! Thanks in advance from the support team at ASAP Computer Services.