Typically our clients that call about how to remove the FBI virus have actually called the FBI because the scam is so convincing. The new variant that this how-to guide covers has been field tested in removing the FBI virus in which a Webcam on the computer displays a photograph of the “user” who is the victim of this scam picture is displayed. we have been calling it the Candid Camera FBI Money Pack Virus.
Feel free to contact us or give us a call if you need assistance with virus removal in San Antonio. We can be reached at 210-497-1424.
Here is the step-by-step guide on how to remove the FBI virus, candid camera variant.
- Turn off your computer
- Turn your computer back on
- As your computer is booting up hit the F8 key continuously (every 3 seconds)
- A menu of options will appear
- Choose safe mode with command prompt
- When the command prompt appears type in the following command…. cd C:\Windows\system 32\restore then hit enter on this line
- Type in the command rstrui.exe then hit enter this will bring up the system restore dialog box there will be two radio buttons one will say restore my computer to an earlier time, the other will say create a restore point
- Choose the radio button that says restore my computer to an earlier time
- Than click next, you’ll see a calendar with dates choose a date on the calendar at least one week prior to the date in which your computer was infected with the FBI virus a.k.a. the FBI Money pack virus
- Click next wait for the restore to finish, then reboot the computer
- Once the computer is rebooted, Google then download and install Malware bytes (the free edition is fine) and do the same for Avast antivirus free edition.
- Run both of these in safe mode, with full scans.
That should remove the FBI virus. Be sure to follow every step in this how-to guide and you are insured success in removing the FBI virus.
If it comes back, boot the computer into safe mode by pressing F8 when it is stating up, then choose safe mode with command prompt and then type this in at the command prompt. Call us at 210-497-1424 for immediate assistance.
- cd c:\windows\system32\restore ….then on the next line type…
Choose a restore point about a week older than the 1st infection date and restore to that one.. Wait and be patient… it will take a few minutes then prompt to reboot.
Once restored, run a Malwarebytes full system scan just to be safe. If you need San Antonio virus removal help give us a call at 210-497-1424 or Contact Us be sure to run a full scan with Malware bytes as this FBI Moneypak virus is sneaky and can come back in and reinfect your personal computer or network.
Asap Computer Services has cleaned hundreds of thousands of viruses off of thousands of personal computers, laptops, servers and Macs. The experienced virus removal technicians at Asap Computer Services are ready to help you attack your virus with some serious computer support. A San Antonio virus removal expert at Asap is standing by to give your CPU a good cleaning and virus removal.
During a routine VoIP phone installation my clients entire network crashed. A frantic cell phone call was received and I was to provide an network solution. If you need help with your VOIP phone system in San Antonio give us a call at 210-497-1424.
Once I arrived I was shown to the location where the new phone had been installed. the network jack the VOIP phone was plugged into was quite odd. Their business phone system runs on the same segment as their data. And what I saw was the line behind the Jack ran into another room into a switch that somehow then ran back into itself, instead of up the wall.
Long story short the patch cable for the phone ran through the wall into a switch that was then connected to the network but unfortunately the switch also had a cable that was looping back to itself. (from int1 to int2 on the switch) Thus this client’s network crashed.
Have you ever gotten a CD or DVD stick in the CD drive of your desktop or laptop computer. or perhaps one third if there was a CD or DVD inside of a drive that will not open. There is an easy way to find out without any computer repair costs. And to eject a stuck CD, well it is really easy to fix. whether its a laptop or desktop computer..
If you look very closely to the front faceplate the drive. You’ll find a small pinhole, go get a paperclip. Straighten out that paper clip and firmly and deliberately stick it in the pinhole until you start to feel some resistance. At that point continue pushing it in and the CD or DVD drive tray will eject a stuck cd.
The photo below illustrates the location of the pinhole on a laptop computer.